1. Scope and business responsible for this Website
This Privacy Policy explains how personal information is processed when you visit xp.plus, use its contact form, or follow its social-media links. Team-specific services at app.xp.plus have a Team-specific privacy notice; the responsible XP PLUS company there is determined by the selected Team's billing profile.
XP PLUS America LLC
Public business name: XP PLUS AMERICA
Support address:
1209 Stringtown Road
Grove City, OH 43123
United States
Email: support@xp.plus
Support phone: +1 (614) 582-7666
2. Information we collect
When you request a page, our systems may automatically receive your IP address, browser and device type, operating system, language, requested URL, referring page, date and time, time zone, HTTP status, and transferred data volume. We use this information to deliver the Website, diagnose errors, prevent misuse, and protect our systems.
If you contact us, we process the name, organization or Team, email address, message, and other information you choose to provide. We do not use this Website to make decisions based solely on automated processing that produce legal or similarly significant effects.
3. Regional legal-document selection
To send visitors to the Germany or United States legal pages, we read a country code supplied by our hosting or content-delivery provider. We do not determine a precise location. A “US" code selects the US version; any other or missing value selects the Germany version.
Your explicit “XP PLUS Germany" or “XP PLUS America" choice overrides that result. We retain the choice in the xpplus_legal_region cookie for up to one year.
4. How we use information
- Provide, maintain, secure, and troubleshoot the Website.
- Remember your language and legal-region choices.
- Respond to contact, partnership, sales, and support requests.
- Comply with law and establish, exercise, or defend legal claims.
Depending on the law that applies, our bases include performing or taking steps toward a contract, your consent, compliance with law, and legitimate interests such as security and responding to inquiries.
5. Service providers and disclosures
We use service providers to host and deliver the Website and to transmit contact-form messages. These currently include DigitalOcean, LLC for hosting, BunnyWay d.o.o. for content delivery, and Amazon Web Services for email delivery through Amazon SES. They may process information only as needed to provide their services to us and subject to applicable contractual safeguards.
We may also disclose information when required by law, to protect rights and safety, in connection with a corporate transaction, or with your direction or consent. We do not sell personal information for money or share it for cross-context behavioral advertising through this Website.
6. Social-media links
The Website contains ordinary links to third-party social networks. Merely displaying a link does not send your information to that provider. If you select it, you leave our Website and the provider processes information under its own policy.
Instagram is operated by Meta Platforms Ireland Limited; see the Instagram Privacy Policy. LinkedIn is operated by LinkedIn Ireland Unlimited Company; see the LinkedIn Privacy Policy.
7. Cookies and browser storage
We currently use only storage needed for language, regional legal documents, and interface choices. This Website does not currently set optional analytics or advertising cookies.
| Name | Purpose | Retention |
|---|---|---|
| xpplus_legal_region | Remembers the Germany/America choice | Up to 1 year |
| i18n_redirected | Remembers the German/English language choice | Up to 1 year |
| xp:stadium-ticker-dismissed | Remembers in session storage that the live ticker was closed | Until the tab closes |
You can delete or limit cookies and browser storage in your browser settings. Doing so may reset preferences.
8. Retention, security, and international processing
We retain personal information only for as long as needed for the purpose described, legal recordkeeping, or legal claims. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system can be guaranteed completely secure.
Our providers may process information in the United States, Germany, Slovenia, or other countries in which they operate. Where European data-transfer law applies, we use an adequacy decision, standard contractual clauses, or another recognized safeguard unless a legal exception applies.
9. Your privacy choices and rights
Depending on where you live, you may have rights to know or access personal information, correct it, delete it, obtain a portable copy, restrict or object to processing, or withdraw consent. You may also have the right to appeal a denied request or complain to a regulator. We will not discriminate against you for exercising an applicable privacy right.
To make a request, email support@xp.plus. We may need to verify your identity and authority. Because this Website does not sell personal information or use it for targeted advertising, there is currently no sale or targeted-advertising opt-out to process for this Website.
10. Children
This company Website is not directed to children under 13, and we do not knowingly collect personal information from them through it. If you believe a child submitted information, contact us so we can review and delete it where required.
11. Changes and contact
We may update this Policy when the Website, providers, or legal requirements change. The effective date above identifies the current version. Questions or privacy requests may be sent to support@xp.plus.